gt99 Responsible Gambling
Betting and casino games are primarily a form of entertainment. gt99 wants every player to enjoy within their limits — where there is fun, without harm.
Gaming is for entertainment — not obligation
At gt99, we believe online betting and casino games should be a controlled, mindful form of entertainment — not a constant attempt to recover losses. Playing responsibly means knowing your limits, betting within them, and asking for help when needed.
Under our Terms and Conditions, all members must be at least 21 years old. This requirement is verified at the time of account creation, and we may request identification in cases of doubt.
If you want to be more aware of your playing habits, our FAQ section has answers to common questions about self-limits and self-exclusion. You can also use the tools below at any time to restrict activity on your account.
Age Limit is Mandatory
To open an account at gt99 in Bangladesh and participate in any betting or casino game, you must be at least 21 years old. Minors are strictly prohibited from gambling. Do not allow anyone underage to access the platform — your login details are for your use only.
Keeping your personal information secure is also part of responsible gambling. Read our Privacy Policy to learn how your data is used and stored.
Remember: winning and losing are both part of betting. If you feel the urge to place more bets to recover losses, that is an early warning sign of a problem. At that point, take a pause, use the tools below, or speak with our support team.
Self-Limit and Control Tools
You can activate any of the following tools at any time by contacting the gt99 support team via live chat or email.
Set a Deposit Limit
Set a maximum amount for daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately; if increased, it takes effect after 7 days.
Deposit ControlSet a Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, no further bets can be placed for that period.
Loss ControlSession Time Limit
Set a maximum duration for each gaming session. When the time is up, a warning will appear and, if needed, you will be logged out automatically.
Time ManagementCooling-Off Period
Temporarily close your account for anywhere between 24 hours and 30 days. During this time, logging in or placing bets will not be possible.
Temporary BreakSelf-Exclusion
If you want to stay away from gaming for a longer period, you can enable self-exclusion for 6 months to 5 years. Your account cannot be reactivated during this period.
Long-Term BreakContact the Support Team
To set any limit or to report a concern, chat with gt99's 24/7 live support in Bengali, or send an email — you will get a prompt response.
24/7 SupportFor direct support: use gt99's live chat (24/7, in Bengali and English) or write to the support email — [email protected] — to ask any question or request activation of any tool.
Warning Signs of a Problem
Most people bet for entertainment and never encounter a problem. However, certain signs may indicate that your gambling habits are getting out of control. Be aware of the following:
Chasing lossesDeveloping a tendency to place larger bets to win back money lost on a previous bet.
Spending beyond your set budgetConsistently spending more than you planned each time you play, and feeling regret afterwards.
Hiding your gamblingConcealing the amount you bet or the time you spend betting from family or friends.
Impact on daily responsibilitiesPrioritising betting over work, studies, or family obligations.
Growing financial difficultiesStruggling to cover essential expenses or having to borrow money because of betting.
Feeling uneasy without bettingExperiencing anxiety, irritability, or restlessness when you have not placed a bet for a while.
Using betting to escape stressTurning to betting for temporary relief from worry, loneliness, or distress.
Ways to Get Help
If you feel your gambling habits are becoming a problem, you do not have to face it alone. Help is available through several channels:
gt99 Support Team
- Chat live in Bengali 24 hours a day, 7 days a week — share any concerns about self-exclusion, setting limits, or anything else.
- Write to [email protected] — describe your situation in detail and the team will help activate the most appropriate tool for you.
- All communication is confidential — your information is not shared with any third party.
Family and Close Ones
- Talk openly with someone you trust. A family member or close friend can often provide the most effective support.
- If you are concerned about a loved one's gambling habits, ask them directly and listen without judgement.
Professional Advice
- A mental health professional or counsellor is often the most effective option. In Bangladesh, both public and private mental health facilities offer treatment for addiction and behavioural problems.
- Free or low-cost consultations are available at the mental health departments of local hospitals or community mental health centres.
- Speaking directly with addiction specialists can help you build a personalised recovery plan.
gt99's Commitment
gt99 is committed to maintaining a safe betting environment. We follow these principles:
- Accounts for persons under 21 are not approved.
- No promotional messages are sent while self-exclusion is active.
- You can request the support team to close your account immediately at any time.
- A clear record of deposited funds is maintained and your balance can be checked at any time.
- Fast withdrawals via bKash, Nagad, Rocket, and Upay are ensured — typically within 5–30 minutes.
- SSL encryption and secure data management are used to protect your personal information.