gt99 Terms and Conditions

General Provisions and Definitions

These terms and conditions ("Terms") govern the use of gt99's website and all its associated services. "Platform" refers to gt99's website, mobile application and other digital channels. "Member" or "User" refers to any registered account holder. "Wager" or "Bet" refers to participation in any casino game or sports betting event.

gt99 is an online entertainment platform that provides casino games, sports betting and live gaming services. The service is for adults only. In accordance with the laws of Bangladesh and gt99's policies, the minimum age to use this platform is 21 years.

To learn more about our platform, how we operate and our values, please read our About Us page.

1.1 Application of Terms

These terms apply equally to all members. By accessing the platform, registering an account, making a deposit or participating in any game, a member is considered to have fully accepted these terms. If a member disagrees with any part of these terms, they should stop using the platform.

1.2 Changes to Terms

gt99 reserves the right to amend these terms at any time. Amended terms take effect from the date of publication. For important changes, members will be notified on the login screen or through their registered contact details.

Account Registration and Eligibility

2.1 Registration Requirements

To open an account at gt99, a member must meet the following conditions:

• Must be at least 21 years of age.
• Must provide accurate and genuine personal information.
• Must use a valid mobile number and email address.
• Must not have had a gt99 account previously cancelled or banned.

2.2 One Account Policy

Each person may create only one account. Creating multiple accounts is strictly prohibited. If gt99 determines that the same person is operating multiple accounts, all additional accounts will be closed and any related bonuses will be cancelled. Operating multiple accounts from the same IP address, device or payment method is also prohibited.

2.3 Identity Verification (KYC)

A member may be asked to submit required documents (national ID card, passport, etc.) for identity verification at any time. gt99 reserves the right to verify an account before processing a withdrawal in particular. If a member does not cooperate with the verification process, account activity may be temporarily suspended.

2.4 Account Security

The member is solely responsible for keeping their account login details confidential. Passwords should not be shared with any third party. If you suspect unauthorised access to your account, contact the gt99 support team immediately.

Betting and Gaming Rules

5.1 Validity of Bets

The result of every bet or game placed at gt99 is considered final unless a technical error or clear discrepancy is proven. For sports betting, if an event is cancelled, bets on that event are generally refunded.

5.2 Incorrect Odds or Information

If incorrect odds or information are published due to human error or a technical fault, gt99 reserves the right to cancel the relevant bet. Bets placed at clearly abnormal odds will be reviewed and may be cancelled.

5.3 Maximum Win Limits

gt99 may set a maximum win amount for specific games or events. This limit may vary depending on the type of game and market.

5.4 Fraud and Misconduct

If a member engages in fraudulent activity against other members or gt99, collusion (an arrangement between multiple members), or uses automated software bots, their account will be closed immediately and all winnings will be forfeited.

5.5 Reliability of Game Data

Game logs and result records stored on gt99's servers are final and legally binding. In the event of any dispute, this data will be treated as the primary evidence.

Prohibited Activities

The following activities are completely prohibited on the gt99 platform:

• Using the platform for money laundering or managing illegal funds.
• Operating an account under another person's identity.
• Operating an account on behalf of a person under 18 or 21 years of age.
• Placing bets using automated bots, scripts or AI-based tools.
• Attempting to find system vulnerabilities or engaging in any hacking-related activity.
• Using multiple accounts on opposing sides of the same bet (arbitrage betting).
• Collecting or redistributing platform content or data without authorisation.

If evidence of such activity is found, gt99 reserves the right to cancel the relevant account, freeze funds and notify law enforcement if necessary.

Account Suspension and Closure

9.1 Closure by gt99

gt99 may close an account at any time without notice for the following reasons:

• If a clear breach of the terms is proven.
• If registration was completed using false or misleading information.
• If evidence of fraudulent or illegal activity is found.
• Repeated failure or non-cooperation with identity verification.

9.2 Closure by the Member

Any member may request closure of their account at any time. The remaining balance must be withdrawn before the account is closed (subject to wagering requirements being met).

9.3 Balance After Closure

If an account is closed due to a breach of terms, any funds that gt99 determines were obtained through fraudulent activity will be forfeited. The return of legitimately deposited original funds will be decided after review based on the circumstances.

Limitations of Liability

10.1 Service Availability

gt99 reserves the right to temporarily suspend services for technical maintenance, server issues or other reasons. gt99 is not liable for any financial loss a member suffers during such periods, however a reasonable effort will be made to refund affected bets.

10.2 Third-Party Services

gt99 uses the services of third-party game providers (such as Pragmatic Play, PG Soft, JILI, Evolution, etc.) and payment processors. gt99 is not directly liable for the actions of these third parties.

10.3 Internet Connection

If an internet connection is lost during a game and the result is affected, the result recorded on gt99's servers will be considered final. It is the member's own responsibility to ensure the quality of their internet connection.

10.4 Voluntary Risk

Participation in every bet or game is the member's conscious and voluntary decision. It is assumed that the member is fully aware of and accepts the financial risk involved in gaming activities.

Dispute Resolution and Customer Support

11.1 Complaints Process

For any complaint or dispute, a member should first contact the gt99 customer support team. gt99 provides support in Bengali and English 24 hours a day, 7 days a week via live chat and email.

11.2 Resolution Timeframe

gt99 aims to resolve all complaints promptly. General complaints are usually resolved within 24–48 hours. More complex matters may take longer.

11.3 Final Decision

On all matters relating to game results, bonuses, and accounts, the decision of gt99 management shall be considered final. Common questions and topics are covered in detail in our FAQ section.