gt99 Privacy Policy

This Privacy Policy ("Policy") applies to the entire gt99 platform — including the website, mobile application, and other digital services. It explains when and how we collect, store, and process your personal information. By using this platform, you are considered to have accepted the terms of this Policy.

From creating an account at gt99 to completing a transaction, we give the highest importance to user privacy at every step. To learn about the detailed terms governing use of our services, please read the Terms and Conditions page, where membership, bonuses, and gameplay rules are described separately.

This Policy has been prepared in accordance with applicable data protection guidelines in Bangladesh. If any changes are made, this page will be updated and registered email addresses will be notified.

gt99 collects the following types of information, which are necessary for operating the platform:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — all members must be 21 or older)
• Mobile number and email address
• Username and encrypted password
• National ID or passport number (where account verification is required)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction verification purposes only)
• Deposit and withdrawal history and amounts
• Bonus claims and wagering records

2.3 Usage and Technical Information

• IP address, browser type, and device information
• Login duration and session-related cookie data
• Game play history and betting activity
• Which pages of the site were visited and for how long

gt99 uses collected information only for the following legitimate purposes:

3.1 Account Management and Security

Information is used to create, verify, and maintain accounts. Automated and manual security monitoring is carried out to address risks such as fraud, unauthorised access, or account takeover.

3.2 Transaction Processing

Relevant financial information is used to properly complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Beyond transaction verification, we do not have access to additional information in your mobile banking account.

3.3 Customer Support

Information is used to resolve issues through gt99's 24/7 live chat and email support channels. The support team provides assistance in Bengali and English.

3.4 Ensuring Responsible Gaming

We analyse gameplay behaviour to identify risky patterns and take action when needed. The Responsible Gaming Guidelines describe in detail how players can set limits and use self-exclusion options.

3.5 Service Improvement and Analysis

Technical information is used to generate anonymous statistics to improve the user experience. No individual can be identified from this analysis.

3.6 Meeting Legal Obligations

Information may be used to maintain records and provide required information to competent authorities in accordance with applicable laws and regulations.

gt99 never sells your personal information to third parties for commercial purposes. However, certain information may be shared in specific circumstances:

4.1 Service Providers

We work with trusted third parties for payment processing, software integration, and infrastructure management. Each of these organisations is contractually bound to maintain data confidentiality and may not use information beyond what is specified in the contract.

4.2 Legal Requirements

We may be required to provide information under court orders, directives from investigating authorities, or legal obligations. In such cases, we provide only the minimum information necessary.

4.3 Fraud and Security

Information may be shared in industry-level data exchange programmes related to fraud detection, anti-money laundering, and cybersecurity, though identity is kept anonymous even in those cases.

gt99 uses cookies and similar technologies to keep the platform running properly.

5.1 Essential Cookies

These cookies are used to maintain login sessions, verify security tokens, and save language preferences. The platform will not function correctly without them, so they cannot be disabled.

5.2 Analytics Cookies

Anonymous analytics cookies are used to understand which sections of the site are used most, how long pages take to load, and where errors occur. The data from these cookies does not identify any specific individual.

5.3 Cookie Controls

You can delete or block cookies from your browser settings. However, disabling essential cookies may disrupt core functions such as login and transactions.

gt99 has put in place industry-standard technical and operational measures to protect your personal and financial information.

6.1 Encryption and Secure Connections

All data sent from your browser to our servers is encrypted using SSL (Secure Sockets Layer) technology. Sensitive data is separately encrypted before being stored in the database.

6.2 Access Controls

Only authorised staff can access your information, and only to the extent necessary. A log is recorded for every access and is audited regularly.

6.3 OTP Verification

OTP verification is mandatory for sensitive actions — such as changing a password, submitting a withdrawal request, or logging in from a new device.

6.4 Security Monitoring

Automated monitoring systems remain active around the clock, and immediate action is taken when unusual activity is detected.

We retain your information only for as long as necessary — no longer:

• For active accounts: for the entire period the account remains active.
• Transaction records: for the period required under applicable laws in Bangladesh.
• After account closure: for the period necessary to meet legal obligations.
• Analytics and log data: generally deleted after 12 months.

Once the set period ends, data is securely deleted or anonymised.

As a gt99 member, you have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we have collected about you. After identity verification through the support channel, the relevant information will be provided.

8.2 Right to Correction

If your name, mobile number, or other details are incorrect, you may request a correction. However, for financial security reasons, some changes may require a verification process to be completed.

8.3 Right to Close Your Account

You may request permanent closure of your account at any time. After the account is closed, all information except what is required to meet legal obligations will be deleted.

8.4 Unsubscribing from Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe through support. However, important service-related messages (such as transaction confirmations) will continue to be sent.

To exercise any of the above rights or to learn more, see our support-related FAQs in the FAQ section or contact us directly via support chat.

All gt99 services are for individuals aged 21 and over only. We actively ensure that no information is collected from minors.

Date of birth is verified at registration. If it becomes known that the holder of any account is a minor, the account is closed immediately and the relevant information is deleted.

If a parent or guardian believes that a minor has registered on this platform, please contact support chat immediately.

gt99 may revise this Privacy Policy from time to time — due to changes in services, technological developments, or legal requirements.

For any significant changes, we will notify registered email addresses or post a notice on the platform, and update the date at the top of this page. Continued use of the site after a change is considered acceptance of the updated policy.

For any questions or concerns about the Privacy Policy, contact us directly via support chat or write to us by email: [email protected]

Before using gt99's services, find out about us and our mission, where the platform's history and values are briefly outlined.